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Refunds Generally we don't refund, simply because a large portion of costs is in the shipping and packaging. Refunding is just not practical. However, if you think you have good reason for a refund, please contact us Warranty All software is supplied as is, with no Warranty of any kind Occasionally physical media i.e. the CDs are defective. We will replace defective CDs, usually at our cost and without the need for the customer to return the defective disk The option to replace under Warranty is entirely up to us. Physical Address maffey.com limited is the legal entity behind OpenOffice.org.nz. maffey.com Unit 11 14 Airborne Road Albany 1311 Auckland New Zealand